FAQs

1. What makes your watches unique?
Our watches are crafted with precision and elegance, combining Swiss engineering with timeless design. Each piece is meticulously designed to offer both functionality and luxury, making every watch a unique statement of style.

2. Where are your watches made?
Our watches are proudly crafted in Switzerland, adhering to the highest standards of Swiss watchmaking. This ensures that each timepiece reflects the quality and precision that Swiss watches are renowned for.

3. Do you offer a warranty on your watches?
Yes, all of our watches come with a two-year international warranty. This covers any manufacturing defects in materials and workmanship. We stand by the quality of our products and are committed to ensuring your satisfaction.

4. How do I care for my Mazal Switzerland watch?
To keep your watch in perfect condition, avoid exposing it to extreme temperatures, magnetic fields, or water unless it's specified as water-resistant. Regularly clean your watch with a soft cloth and have it serviced by a professional every few years.

5. Can I return or exchange a watch?
Yes, we offer a 14-day return policy for unworn watches in their original packaging. If you're not completely satisfied with your purchase, please contact our customer service for assistance with returns or exchanges. 

Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

6. How do I adjust the size of my watch strap?
Our watches typically come with adjustable straps. You can easily adjust them at home using a pin tool, or you can visit a professional jeweler or watchmaker for assistance.

7. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping times and costs may vary depending on your location. Please check our shipping policy for more details.

8. How can I contact customer service?
You can reach our customer service team via email, phone, or through our website's contact form. We’re here to assist you with any questions or concerns you may have.

9. How about customs duties and taxes?

For international orders, customs duties and taxes may apply. These are not included in the price and are the responsibility of the customer.

Information:

Unclaimed Packages / Customs & Taxes:

If a package is refused or returned because customs duties or taxes were not paid, the product will not be fully refunded.

This is because these costs are clearly stated in advance and are the customer’s responsibility.